-: Aum Hospital Refund & Cancellation Policy :-

Effective Date: 1st May 2022.

At Aum Hospital, we understand that circumstances may change, and appointments may need to be canceled or rescheduled. We aim to provide flexibility while maintaining transparency in our refund and cancellation process. This policy outlines our guidelines for refunds and the option to receive a coupon instead of a refund.

1. Appointment Cancellation

1.1. Patient-Requested Cancellations :
  • Patients may cancel or reschedule appointments by contacting our scheduling department in advance. We appreciate timely notification to accommodate other patients.
  • 1.2. Provider-Requested Cancellations :

    In certain cases, Aum Hospital may need to cancel or reschedule appointments due to unforeseen circumstances or provider unavailability. In such cases, every effort will be made to notify the patient as soon as possible, and a new appointment will be scheduled.

    2. Refund Policy

    2.1. Cancellation Fees :
  • For appointments canceled by the patient, a cancellation fee may apply depending on the notice period provided. This fee is intended to cover administrative and scheduling costs.

  • 2.2. Refund Eligibility :
  • Refunds may be processed for eligible appointments if :
  • The patient cancels within the allowable cancellation period.
  • The patient has made a prepayment or deposit for services.
  • The patient has not received the scheduled service.
  • 2.3. Refund Processing :
  • Refunds will be processed through the original payment method whenever possible. It may take several business days for the refund to reflect in the patient's account, depending on the payment provider.
  • 3. Coupon Option

    3.1. Coupon Instead of Refund :
  • Patients who have paid for services and are eligible for a refund may opt to receive a coupon of equivalent value instead of a monetary refund. This coupon can be used for future healthcare services at Aum Hospital.
  • 3.2. Coupon Terms :
  • Coupons issued by Aum Hospital are non-transferable, non-exchangeable, and non-redeemable for cash.
  • The coupon value is valid for a specified period and must be used within that timeframe.
  • Coupons cannot be combined with other offers or discounts unless otherwise specified.
  • 4. Contact Us

    If you have any questions or wish to initiate a refund request or request a coupon in lieu of a refund, please contact our Patient Services department at +91 7894014811.

    5. Changes to this Policy

    We may update this Refund & Cancellation Policy as needed to reflect changes in our practices and services. Any revisions will be posted on our website with an updated effective date.

    By using our services, you agree to the terms outlined in this Refund & Cancellation Policy.

    Please customize this policy to align with the specific services and practices of Aum Hospital, and ensure that it complies with applicable laws and regulations regarding refunds and cancellations.